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‘Please have a seat in the waiting area’

Posted June 12, 2019 by in Blog, Infographic

Why a data-driven, collaborative approach can end the game of hurry up and wait in the emergency room

Triaged emergency room patients care about two things: Being seen by a provider and finding out what comes next — and both as quickly as possible. Still, solving patient throughput issues is a persistent challenge for healthcare executives, who must balance the inherently unpredictable nature of emergency medicine with high labor costs, dwindling reimbursements and the transition away from the traditional fee-for-service model. Even more, social media and increased competition for patients among hospitals and health systems are disrupting emergency medicine by forcing providers to put a greater emphasis on customer service and wait time reduction.

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