‘Please have a seat in the waiting area’

Why a data-driven, collaborative approach can end the game of hurry up and wait in the emergency room

Triaged emergency room patients care about two things: Being seen by a provider and finding out what comes next — and both as quickly as possible. Still, solving patient throughput issues is a persistent challenge for healthcare executives, who must balance the inherently unpredictable nature of emergency medicine with high labor costs, dwindling reimbursements and the transition away from the traditional fee-for-service model. Even more, social media and increased competition for patients among hospitals and health systems are disrupting emergency medicine by forcing providers to put a greater emphasis on customer service and wait time reduction.

How do hospitals rank? Consumer satisfaction scores by industry.

customer satisfaction scores by industry graphic

About Professional Emergency Medicine Management

Community hospitals face unique emergency department challenges, and PEMM provides solutions specifically designed to address evolving clinical and business needs.

We offer data-driven management and real expertise in emergency department services — exploring the complete extent of the efficiency process. Our process improvement strategies are based on proven lean methodologies and transparent, collaborative relationships with hospitals and physicians. Our services aim to enhance patient satisfaction by making visits better, faster and more efficient.

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