In this era of value-based care, Professional Emergency Medicine Management (PEMM) focuses on throughput and process efficiencies in our emergency departments to reduce wait times, decrease left without treatment (LWOT) metrics, and improve patient experience.
Professional Emergency Medicine Management provides their hospital partners customized analytics dashboards that nurse leadership and staff use in collaboration with advanced practice provider (APP) leadership, medical directors and emergency department providers to tailor staffing and make departmental improvements.
Through engagement, collaboration, and data sharing PEMM’s approach promotes the agility necessary to develop strategies and solutions to emergency department challenges as they arise.
Our “Door to White Coat” process was put in place to help alleviate emergency department overcrowding – when boarding decreases available exam rooms, the ED provider goes to the patient instead of waiting for the patient to be brought to him/her.
Physicians are able to input lab orders, perform exams in triage areas, and discharge a patient if medically appropriate. Door to White Coat process reduces ED wait times and improves the patient’s experience.
Press Ganey Scores improved considerably as LWOTs reduced. The graph above illustrates the improvement in the Press Ganey survey question Rate ER Care.
Utilizing Lean for Healthcare Methodology, PEMM providers collaborated with ED nursing leadership on process changes, resulting in reduced LWOT from 1.7% to 0.30% within four months despite spikes in boarding times.
Today’s COVID-19 impact is coming to us in the form of seemingly ongoing surges in volume. While emergency department management teams may not have control over hospital boarding times, our Professional Emergency Medicine Management team is able to provide every patient quality care quickly and efficiently by building strong working relationships with nursing and hospital staff, maintaining a collaborative attitude, and working efficiently with data. Our data analytics tool and process improvement initiatives are reproducible for all our hospital partners.
Our goal at Professional Emergency Medicine Management is to improve the patient’s experience by optimizing emergency department (ED) throughput, highlighting areas of opportunities that yield the biggest improvements, and assist in proactive change management and implementation. PEMM’s data-mining implementation offers almost unlimited statistics to the facility. Together, PEMM and the hospital determine what metrics are of interest, then dashboards are created, updated, and made available to hospital management in real time.
WHAT WE DO – We offer data-driven management, true physician leadership and real expertise in emergency department services — exploring the complete extent of the efficiency process. Our process improvement strategies are based on proven lean methodologies and transparent, collaborative relationships with hospitals and providers.
OUR VALUES – The way we work is determined by our values, providing a framework that all of our stakeholders understand and respect. We actively encourage openness and make ourselves available to providers so they may discuss any issues.
WHY WE DO IT – Our mission is to provide a premier patient experience and premium quality of care through physician partnership and facility alignment.