Data-Driven Strategies: Mastering the Value-Based Care Model in Your Emergency Department.

Engagement & Process Improvement

In the current era of Value-Based Care, Professional Emergency Medicine Management (PEMM) drives success by focusing on throughput and process efficiencies in our Emergency Departments. This dedicated approach allows us to significantly reduce patient wait times, minimize instances of patients leaving without treatment, and vastly improve the patient experience.

Data-Driven Collaboration via Custom Performance Dashboards

PEMM provides custom analytics dashboards that drive effective interdepartmental collaboration across the ED—from nursing and APPs to medical directors. This engagement allows our partners to tailor staffing and implement continuous departmental improvements. Our proactive, data-fueled approach promotes the agility required to quickly develop and execute Emergency Department strategies against evolving challenges.

Door-to-Provider

PEMM’s “Door-to-Provider” process is our highly effective strategy for alleviating Emergency Department overcrowding. Instead of waiting for available exam rooms (a common issue during patient boarding), the ED provider proactively assesses the patient in triage. This model allows our physicians to input lab orders, perform initial exams, and rapidly discharge medically appropriate patients, successfully reducing overall ED wait times and significantly improving the patient’s experience.

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PRESS GANEY RATINGS

press ganey rate ER care

By minimizing Left Without Treatment (LWOT) rates, we consistently drive high patient satisfaction scores. This is evident in the considerable improvement of your overall Press Ganey Scores—specifically the rise in the “Rate ER Care” question.

BOARDING TIMES AND LWOT

press ganey rate ER care

LWOT Reduction Success: PEMM utilized Lean for Healthcare and provider collaboration to drop Left Without Treatment rates from 1.7% to 0.30% in four months.

Emergency Department Flow Simulator

Data Driven Improvement

PEMM provides a reproducible solution for ED throughput optimization and improved patient experience. Though hospital boarding presents challenges, our team ensures every patient receives quick, quality care by leveraging real-time data analytics and fostering deep collaboration with clinical staff.

Our process improvement initiatives highlight opportunities that yield the biggest gains, allowing us to assist with proactive change management and implementation. For data access, our data-mining implementation offers customized, unlimited statistics.

We partner with the hospital to define key metrics, then create, update, and make real-time dashboards available to management, providing the intelligence needed for continuous improvement.

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